REFUNDS / EXCHANGES

At Moana and Kai, every piece is thoughtfully made in small batches rather than mass-produce. Because of the nature or our products, all sales are final, and we do not accept returns.

We are happy to offer exchanges in the following situations:

• You received the wrong item.
• Your order arrived damaged or defective.
• You need a different size.

Our sizing is unique and may fit differently than standard retail brands. We strongly recommend reviewing our size chart before placing your order.

If you need a different size, we are happy to exchange your item provided that:

• The exchange is requested within 7 days of delivery.
• The item is unworn, unwashed, unused, and in its original condition.
• All original tags and packaging are included.
• The item shows no signs of wear, stains, odors, pet hair, or damage.

Customers are responsible for the shipping costs associated with size exchanges unless we made an error with the order.

If you receive a incorrect item or your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the issue. Once approved, we will replace the item at not additional cost. All exchange requests must include proof of purchase and must be approved by our customer service team before the item is returned. Any item sent back without prior authorization may not be accepted.

Jewelry, accessories and sale items are final sale.